Telehealth

Telehealth provides a means to improve access to healthcare, for example for people who live a long way away from health services, have mobility concerns, or otherwise have difficulty attending appointments in person. Clients may use a computer or mobile device from home to connect with services using videoconferencing technology.

QUT Health Clinics currently offers telehealth appointments with our Psychology and Counselling, Nutrition and Dietetics and Social Work clinics to clients located in Australia. Our standard fees apply for these appointments.

 

Frequently Asked Questions

What is telehealth?

Telehealth is the use of video conferencing technology that enables you to have an appointment with a QUT student clinician, who will be based at QUT Health Clinics in Brisbane.

Why have I been booked for a telehealth appointment?

Telehealth can be very convenient when:

  • You need access to a health practitioner that is not in your local area
  • There is a shorter waiting period for a telehealth appointment than face-to-face
  • It is difficult for you to travel
  • You would like to have a local health professional or family member with you at your appointment.

Your health practitioner at QUT Health Clinics will only recommend telehealth when they consider it to be safe and appropriate for you.

What happens during a telehealth appointment?

During a telehealth appointment, you (and your support person, if available) will meet with a QUT student clinician from QUT Health Clinics via a video link. The student may also be accompanied by their supervisor, who is a qualified health practitioner.

At the beginning, everyone will introduce themselves and the reason for the consultation will be explained. You will be asked some identifying questions such as your name, address, date of birth etc. to make sure you are the correct client, and that we have the correct health records present.

You will see the student clinician on the screen of your device, and you can speak to them as you would in a face-to-face consultation.

Is my telehealth appointment private and confidential?

Yes. All information collected in this practice is treated as ‘sensitive information’. To protect your privacy, this practice operates in accordance with the Information Privacy Act 2009 (Qld) and QUT's Information Privacy policy Linked to another web site.

How much does it cost?

Standard consultation fees apply, please refer to our Schedule of Fees.

What if I need to be examined?

If required, the student clinician or their supervisor may ask your local health professional to examine you on their behalf – this will be discussed with you prior. At all times, your privacy will be respected.

What if I need to change or cancel my appointment?

If you need to change your appointment date or time, or cancel the appointment altogether, it is essential that you contact QUT Health Clinics on 07 3138 9777 as soon as possible.

How can I get the most out of my appointment?

  • Before your appointment, make a list of questions you have that relate to your care
  • Find a quiet place, preferably a private room with minimum background noise
  • Ensure there is enough light so that you are clearly visible on the video
  • If you have a child/children with you, bring quiet toys that will entertain them during the appointment
  • If you have any questions during the appointment, please feel free to ask.

What if I feel that I cannot continue?

Some patients feel nervous at the beginning of their first telehealth appointment, which is normal. However, most patients soon feel very comfortable. It is very unlikely that you will feel unable to continue with a telehealth appointment, however if this does occur you are free to leave the appointment at any time.

How do I attend my telehealth appointment?

Please refer to Attending your telehealth appointment with QUT Health Clinics (PDF file, 379KB) for technical requirements and instructions.

 

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Contact

General Enquiries & Appointments
Email: healthclinics@qut.edu.au
Phone: (07) 3138 9777

Exercise Physiology
Phone: (07) 3138 9777
Email: healthclinics.ex@qut.edu.au
(referrals only)

Family Mediation Service
Phone: (07) 3138 0999

Nutrition & Dietetics
Phone: (07) 3138 9777
Email: dietitian@qut.edu.au

Optometry
Phone: (07) 3138 9777

Podiatry
Phone: (07) 3138 9777

Psychology & Counselling
Phone: (07) 3138 0999