Frequently Asked Questions
How do I make an appointment?
You can call us on 07 3138 9777. Reception hours are 8.00am - 5.00pm Monday to Friday.
How much does it cost?
Please refer to the Costs page.
Applicable fees will be discussed with you when booking your appointment as fees vary by service. Please enquire with our reception staff about the service you are interested in and further details can be provided as to the relevant costs.
Discounts apply for QUT staff and students. Medicare & HICAPS are applicable for some of our services, please enquire with reception.
What payment methods do you accept?
We accept payment by EFTPOS, Visa or Mastercard. We are unable to accept payment in cash.
How long will my appointment take?
The length of the appointment depends on the services provided. Please enquire with our reception staff regarding the length of appointment when booking.
Do I need a referral?
No referral is necessary, however referrals by health professionals are welcome and may use our referral forms. We accept General Practitioner Management Plans and Team Care Arrangements.
What do I need to bring with me to my appointment?
Please consider bringing the following items to your appointment:
- Letter of referral (if applicable)
- Payment method
- Medicare, HCC or PHF card
- Relevant x-rays (Podiatry, Exercise Physiology)
- Footwear (school shoes, sports shoes, orthotics – Podiatry)
- Spectacles (Optometry).
Who can access the services?
QUT Health Clinics is open to the public and new patients are welcome.
Can I claim on Medicare or Private Health insurance?
Many of our services are provided by our students under the supervision of accredited clinicians and are therefore at very competitive prices. We aim to keep our fees lower than most people's health fund gap payment, and well under what you would expect to pay in private practice (please refer to the Costs page for more information on fees).
As these services are provided by students they are not covered by Medicare or Private Health Insurance, however our Optometry Clinic offers HICAPS for spectacle and contact lens purchases and can immediately process your health fund claim.
Is car parking available?
Complimentary undercover parking is available for clinic appointments. Entrance to the car park is via Blamey Street. Drive down the ramp to the boom gate. Press the button for the QUT Health Clinic you require (Podiatry, Optometry, Psychology & Counselling etc.), hold the button for five seconds and the gate will open. Turn right after the boom gate and follow the signs to QUT parking.
Upon booking confirmation, a parking permit will be mailed to you if requested. This must be displayed on your car dashboard while you are parked.
Where are the clinics located?
Please refer to the Location and Transport page.
All our clinics are located at:
QUT Health Clinics
44 Musk Avenue
Kelvin Grove QLD 4059
The clinics are also close to public transport. Translink can provide more information on routes and timetables.
What are the hours of operation?
The clinic operating hours will vary throughout the year. To find out the current opening hours and available appointment times please call us on 07 3138 9777.